Privacy notice

What this notice covers

Your privacy is important to us and we like to be transparent about how we collect, use and share information about you. This policy is intended to help you understand:

What information we collect

We collect information about

How we use your information

How we use the information we collect depends on what product or service you use or access, how you use them, and any preferences you have communicated to us. Below are the specific purposes for which we use the information we collect about you.

Visitors to our website

When someone visits www.atmolytics.cloud, we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behavior patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be explicit about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

If you provide us with information via one of the forms on our website, we may contact you by telephone and email. You are given the opportunity to opt-in to receiving this information at the appropriate section of the website when you register your details. If you no longer wish to be contacted in the future by us, follow the instructions on the specific mailing list or complete the form on our website: imosphere.com/email-preferencesOpens a new window.

IP addresses and cookies

To find out about the use of cookies on our website, see our Cookies Policy.

Website hosting

Imosphere uses a third party, CWCS to host its website. To deliver this service, it processes the IP addresses of visitors to the Atmolytics Cloud website.

People who use Atmolytics Cloud

We hold the details of the individuals and/or organizations who have requested to use Atmolytics Cloud, in order to provide the service to them and to fulfil our contractual obligations.

Email marketing

If you have opted in to our emails, from time to time, we may send emails to you regarding new services, releases and upcoming events. You may opt out of receiving newsletters and other secondary messages from us by selecting the ‘unsubscribe’ function present in every email we send.

We use a third-party provider, Campaign Monitor, for this type of email marketing. We gather statistics around email opening and clicks using technologies including clear gifs to help us monitor and improve our marketing communication. For more information, please see Campaign Monitor Privacy NoticeOpens a new window.

Customer support

We use your information to resolve technical issues you encounter, to respond to your requests for assistance and to repair and improve our products and services. We use Jira Service Desk to record help desk issues. For more information please see Jira Privacy NoticeOpens a new window.

People who contact us via social media

We use a third-party provider, Hootsuite, to manage our social media interactions.

If you send us a private or direct message via social media, the message will not be shared by us with any other organisations. For more information, refer to the privacy policy set out by each social media platform.

People who email us

Any email sent to us, including any attachments, may be monitored and used by us for reasons of security and for monitoring compliance with office policy. Email monitoring or blocking software may also be used. Please be aware that you have a responsibility to ensure that any email you send to us is within the bounds of the law.

Where is information stored?

Information about individuals and/or organizations who use Atmolytics Cloud is stored primarily in our Customer Management System: ZohoCRM. We may also store your information within Campaign Monitor in order to send relevant emails about your subscription, or relevant company updates if you have signed up to our mailing list.

How long is information retained for?

For users of Atmolytics Cloud, the information you provide to us in order to fulfil our contractual obligations (e.g. contact details, invoicing details) will be stored for the lifetime of your subscription, and six years from contract cancellation.

Upon termination of the Subscription Plan, or when requested by you, within a reasonable time which shall not exceed thirty (30) calendar days, Imosphere shall return to you all personal data processed on your behalf if possible, or delete them in compliance with the applicable law. The deletion log will be presented upon request.

Where a visitor does not proceed with a subscription, the data provided in an enquiry will be stored for six-months following last contact.

Access to personal information

Imosphere tries to be as open as possible in terms of giving people access to their personal information. Individuals can find out if we hold any personal information by contacting us. If we do hold information about you, we will:

To access, update or remove any personal information we hold about you a formal request must be sent to us. Clearly label your request as an ‘Information Request’ and send it to info@imosphere.com.

Your rights

You have rights as an individual which you can exercise in relation to the information we hold about you.

You can read more about these rights here: https://ico.org.uk/for-the-public/is-my-information-being-handled-correctlyOpens a new window.

Disclosure of personal information

Imosphere will not disclose personal data without consent from the individual or relevant party, or unless required due to legal obligations.

Complaints or queries

Imosphere tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.

This privacy notice does not provide exhaustive detail of all aspects of Imosphere’s collection and use of personal information. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the address below.

If you want to make a complaint about the way we have processed your personal information, please get in touch.

This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.

Changes to the privacy notice

We keep our privacy notice under regular review. This privacy notice was last updated on 23rd August 2021.

How to contact us

If you want to request information about our privacy policy, please get in touch.

Information Security

Imosphere is an ISO/IEC 27001:2013 certified company, demonstrating our effective information security management system.

ISO/IEC 27001:2013 Information Security Management is the international standard for information security and ensures the correct people, processes, procedures and technology are in place to secure an organisation’s information assets.

Information security ensures the preservation of:

For further information about our Information Security policy, please get in touch.